Say Sorry to someone you may have hurt
The journey to happiness involves finding the courage to go down into ourselves and take responsibility for what's there: all of it.
-- Richard Rohr
-- Richard Rohr
The DOs of a Perfect Apology
- Take the time to reflect on what you did wrong—and then take a little more time to reflect on what you did wrong.
- Use words that are very clear and accurately convey your thoughts and sentiments. Be absolutely honest and show true sincerity when apologizing.
- Use words that convey that you understand (and get) the other person's hurt feelings, and can appreciate why they are angry. Trying to convey or justify your feelings will likely be interpreted as you missing the point of an apology.
- When it comes to selecting from among the many approaches to apologizing, be sure the select the one that plays to your strengths. A letter is a much better option if you happen to be a very nervous person, would prefer not to confront the person face-to-face for other reasons, or live far away. If you go this route, be sure to take the time to craft the written apology carefully and run through a few re-reads to make sure the phrasing is perfect. Put it down and re-visit the letter the next day for the final draft before sending it along.
- Be as specific as you can about the mistake, and as clear as you can about your responsibility.
- Make sure the apology clearly conveys that you recognize not only why but how much the person was injured by your actions. Saying "I know you were hurt" is not the same as saying "I know how incredibly insulted and angry you were because of..." The latter is a much better way to convey that you're accepting responsibility.
- Allow the person time to think about your apology—the time they take may vary but the offended person has the right to determine how much time that should be.
- Clearly request forgiveness but don't expect or demand it.
- If you decide to go the voicemail route for your apology (instead of a face-to-face encounter or written apology letter), be sure to write out the apology anyway—and then practice reading before making the call. If you think the perfect apology will just flow off your lips after the beep, you're wrong. Write it out and practice it first.
- Give some thought to how long the apology should be—it usually depends on the enormity, complexity or ripple effects of the mistake you've made. Most apologies don't require more than a few well crafted sentences. Since apologies are often awkward it may not help to go into too much unnecessary detail. Longer than needed explanations often come across as self-serving.
- Be prepared to accept that the person might not forgive you, and acknowledge to them that you are prepared for that possibility and will accept it willingly.
- When acknowledging the offence make it clear to the person that you understand ALL of the consequences of your actions—personal, emotional, relational, monetary, business, etc.
- Be sure to understand what the other person sees as the problem worthy of an apology, and be very specific—you can't apologize effectively if you don't know what you are apologizing for.
- Give some thought (and then some more thought) to when and how you should be apologizing.
- Say "I'm sorry I was rude," not "I'm sorry if I was rude." Sorry "if" is one of those potentially costly qualifiers that can turn a good apology into a really bad one, so be careful. Words really matter. "I apologize for insulting you" is much better than "I apologize if what I said seemed insulting or offensive." And "I'm sorry I hurt your feelings" is never as strong as "I'm sorry I called you an idiot."
- Make it genuine and NEVER justify your actions.